Frequently Asked
Questions

We currently deliver across the United Kingdom (including Northern Ireland) and the Republic of Ireland. For other destinations, please email support@tgmtools.co.uk and we’ll advise if we can help.

Dispatch time: Orders are dispatched within 3–5 working days.

Standard Delivery: £2.99 for parcels up to 30 kg (typical arrival 3–5 working days after dispatch).

XL / Heavy Goods: £70.00 for orders over 30 kg (pallet or freight service, 3–7 working days; we’ll contact you to schedule).

Once your order ships, you’ll receive a tracking link by email.

Yes—if a valid promo code is available, enter it at checkout before payment. Only one code can be used per order unless stated otherwise. Promo codes cannot be applied retroactively once the order is placed.

We offer a 60-day return policy on standard items. Goods must be unused, in original packaging, and in resellable condition. Email support@tgmtools.co.uk with your order number to start a return.

If your item is faulty, damaged, or incorrect, contact us within 48 hours—we’ll arrange a replacement or refund and cover return postage.

For a like-for-like exchange, follow the returns steps and tell us the item you’d like instead. We’ll confirm availability and any price difference before processing.

Email us as soon as possible at support@tgmtools.co.uk. If your order hasn’t been dispatched, we’ll update or cancel it right away. If it has shipped, please use our returns process.

When your parcel leaves our warehouse, you’ll receive a dispatch email with a tracking link. If you can’t find it, check your spam folder or contact us and we’ll resend the link.

We accept major debit and credit cards via secure, encrypted checkout. Your card details are processed by our payment gateway and are not stored on our servers.

First, check your tracking link for updates. If the courier shows a delay or you need help, email us with your order number and we’ll investigate immediately.