These Terms and Conditions explain how orders placed through TGM Tools are handled. Please read them before placing an order. By using this website and placing an order, you agree to the terms set out below.

1. About TGM Tools

TGM Tools is based at Main Street, Augher, Co Tyrone, Northern Ireland, BT77 0BG. We supply tools, workshop equipment, automotive products, workwear and related accessories to trade and home customers.

Email: support@tgmtools.co.uk
Tel: +44 28 8556 9289

2. Orders

When you place an order, you will receive an order confirmation by email. This confirms that we have received your order, but acceptance is subject to payment, stock availability, fraud checks and any obvious pricing or product listing errors.

If you notice a mistake in your order details, contact us as soon as possible. If the order has not yet been dispatched, we will try to correct or cancel it.

3. Prices And Payment

Prices, delivery charges and payment totals are shown before you confirm payment at checkout. Payment must be completed using one of the payment methods offered on the website.

If there is an obvious pricing error, stock error or product information error, we may contact you to correct the issue, cancel the order and refund any payment made.

4. Delivery

Orders are dispatched from our base in Augher, Co Tyrone. Delivery times are estimates and may vary because of courier capacity, freight handling, address access, weather, seasonal demand or events outside our control.

Please check the delivery information page for current dispatch guidance, parcel delivery, heavy goods delivery and what to do if a parcel arrives damaged or incomplete.

5. Product Information

We aim to keep product names, descriptions, images, prices and stock information accurate. Product images are for guidance and may show packaging, accessories or display examples. Please check the product description and specification before ordering.

6. Returns And Refunds

Returns are handled in line with our Returns & Refunds page. Some items may not be suitable for return once opened, used, installed or customised unless they are faulty. This does not affect your statutory rights.

7. Warranties And Faulty Goods

Many products are covered by manufacturer warranty terms. If a product develops a fault, contact us with your order number and details of the issue. We may ask for photos, serial numbers or manufacturer information so the issue can be assessed properly.

8. Use Of The Website

You must not misuse the website, attempt unauthorised access, interfere with security features, or use the site in a way that causes disruption to other users or our systems.

9. Limitation Of Liability

We do not exclude liability where it would be unlawful to do so. Subject to that, TGM Tools is not responsible for indirect losses, business interruption, loss of profit, or losses caused by using a product in a way that does not follow its instructions, intended use or safety guidance.

10. Changes To These Terms

We may update these terms from time to time. The version shown on this page applies at the time you use the website or place an order.