Your privacy matters to us. At TGM Tools, we’re committed to protecting your personal information and being transparent about how we collect, use, and store it.
This policy explains what data we collect, why we collect it, and how we keep it safe.

1. Who We Are

TGM Tools
Main Street, Augher, Co Tyrone
Northern Ireland, BT77 0BG, United Kingdom
Tel: +44 7551 401853
Email: support@tgmtools.co.uk

We supply tools and workshop essentials across the UK and Ireland. When you shop with us, you trust us with your personal information — and we take that responsibility seriously.

2. Information We Collect

We collect only the data necessary to process your order, deliver your products, and improve our service.

We may collect the following information:

• Your name and contact details (email address, phone number, billing and delivery address)
• Order and payment details
• Communication records (emails, messages, or support queries)
• Technical information such as IP address, browser type, and site usage (via cookies or analytics)

We never collect unnecessary information or ask for details we don’t need.

3. How We Use Your Information

Your data is used only for legitimate business purposes, including:

• Processing and fulfilling your orders
• Providing customer support and updates
• Sending transactional emails (order confirmations, shipping notifications, etc.)
• Improving our website, services, and security
• Meeting legal or tax obligations

We do not sell or rent your personal information to any third party.

4. Sharing Your Data

We share data only with trusted service providers who help us operate our business. These may include:

• Courier and delivery companies (to ship your orders)
• Payment gateways (to securely process transactions)
• IT and hosting providers (to maintain our website)

Each third party is contractually required to handle your data securely and use it only for the intended purpose.

We may also share data if required by law or to prevent fraud and protect our business.

5. Payment Security

All online payments on www.tgmtools.co.uk are processed through secure, encrypted gateways that comply with PCI-DSS standards.
We never store your full credit or debit card details on our servers.

6. Cookies And Tracking

Our website uses cookies to function properly and enhance your shopping experience.
Cookies help us remember your preferences, show relevant products, and measure website performance.

You can control or disable cookies through your browser settings, but please note that doing so may affect certain website features.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary to:

• Complete your purchase and after-sales support
• Comply with legal, tax, or accounting obligations
• Resolve any disputes or warranty claims

Once data is no longer needed, it is securely deleted or anonymized.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Request a copy of the personal data we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your personal data (“right to be forgotten”)
• Object to processing in certain circumstances
• Withdraw consent where applicable

To exercise any of these rights, please email support@tgmtools.co.uk. We aim to respond to all valid requests within 30 days.

9. Marketing Communications

We may occasionally send you updates or offers related to our products, but only if you’ve opted in.
You can unsubscribe at any time using the link in the email or by contacting us directly.

We never send spam and never share your details with third parties for marketing purposes.

10. Data Protection And Security

We use secure servers, SSL encryption, and strict access controls to protect your data from unauthorized access, alteration, or disclosure.
Only trained staff with a legitimate business reason have access to customer information.

If we ever experience a data breach that could affect your privacy, we’ll inform you promptly in line with legal requirements.

11. Links To Other Websites

Our website may include links to third-party sites (e.g., manufacturers, social media).
We’re not responsible for the privacy practices or content of those external sites, so we encourage you to review their privacy policies before sharing personal information.

12. Updates To This Policy

We may occasionally update this Privacy Policy to reflect changes in our business or legal requirements.
The latest version will always be available on this page with the updated date shown below.

Last Updated: November 2025

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

TGM Tools
Main Street, Augher, Co Tyrone
Northern Ireland, BT77 0BG, United Kingdom
Email: support@tgmtools.co.uk