Your privacy matters to us. This policy explains how TGM Tools collects, uses and protects personal information when you browse our website, place an order or contact our support team.

1. Who We Are

TGM Tools, Main Street, Augher, Co Tyrone, Northern Ireland, BT77 0BG.
Email: support@tgmtools.co.uk
Tel: +44 28 8556 9289

2. Information We Collect

We collect the information needed to process orders, deliver products and provide customer support. This may include your name, email address, phone number, billing address, delivery address, order details, payment confirmation details, support messages, IP address, browser information and website usage data.

3. How We Use Your Information

• To process and deliver your order.
• To send order confirmations, dispatch updates and customer service messages.
• To handle returns, refunds, warranty queries and support requests.
• To protect the website, prevent fraud and keep our systems secure.
• To meet legal, tax, accounting and business record obligations.

4. Payment And Delivery Partners

We share only the information needed with trusted service providers such as payment processors, couriers, freight partners, IT providers and website hosting providers. These providers must handle your information securely and only for the purpose of providing their service.

5. Marketing

We only send marketing emails where we have a valid reason to do so and where you have not opted out. You can unsubscribe from marketing messages at any time using the link in the email or by contacting us.

6. Cookies And Analytics

Our website uses cookies and similar technologies to keep the site working, remember preferences, understand site usage and support advertising or analytics tools. You can manage cookies through your browser settings where available.

7. Keeping Your Data Secure

We use practical security measures to protect customer information against unauthorised access, loss or misuse. No online system is completely risk-free, but we take data protection seriously and limit access to people and providers who need it.

8. How Long We Keep Information

We keep personal information only for as long as needed for order handling, support, accounting, legal obligations and legitimate business records.

9. Your Rights

You may have rights to access, correct, delete, restrict or object to the use of your personal information, depending on the circumstances. To make a request, contact support@tgmtools.co.uk.

10. Contact

If you have questions about this Privacy Policy or how your data is handled, contact us at support@tgmtools.co.uk.